Refund and Returns Policy

Last Updated: December 13, 2025

At AwmSexToy, your complete satisfaction and trust are our highest priorities. We stand behind the quality of our products and are committed to ensuring a fair, transparent, and discreet resolution process for any issue you may encounter. Due to the intimate nature of our products, our policy is designed with your health, safety, and privacy in mind.

1. Our Satisfaction Guarantee: Quality & Function

Every product we ship is meticulously inspected before dispatch. We guarantee that your item will arrive in perfect working condition, free from manufacturer defects in materials or workmanship.

If you receive a damaged, defective, or incorrect item, please contact our Customer Support team at awmsextoy@gmail.com within 14 days of delivery. We will promptly arrange a replacement, refund, or store credit at your discretion. Please do not discard the original item, as we may require photos or its return for quality control purposes.

2. Policy on Returns for Change of Mind

To ensure the utmost standards of hygiene and safety for all our customers, we cannot accept returns or offer refunds for items that have been opened, used, or removed from their original sealed packaging. All sales of such products are final.

However, if you receive an item in its original, unopened, and sealed manufacturer’s packaging and wish to return it for a change of mind, you may request a return within 30 days of delivery. The item must be unused, in its original condition, and include all accessories, manuals, and tags. Return shipping costs are the responsibility of the customer. Upon receipt and verification of the item’s condition, we will issue a refund to your original payment method, minus any original shipping charges.

3. The Return Process (For Eligible Items)

To initiate a return for an eligible (unopened/defective) item:

1. Contact Us First: Email awmsextoy@gmail.com with your order number and reason for return. Do not ship anything back without prior authorization.
2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and discreet shipping instructions.
3. Ship Securely: Repack the item securely in its original packaging, then place it inside a plain outer shipping box. Include the RMA number inside the package.
4. Refund Processing: Once the return is received and inspected (typically within 5-10 business days), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

4. Refunds & Exchanges

• Refunds: Will be issued to the original payment method used at purchase. Please note that shipping fees are non-refundable for change-of-mind returns. Processing times depend on your bank or card issuer.
• Exchanges: We currently do not offer direct exchanges. The fastest way to get a different item is to return the eligible unopened item for a refund and place a new order.
• Sale Items: Only regular-priced items may be refunded. Sale or clearance items are final sale unless defective.

5. Warranty

Many of our products come with a manufacturer’s warranty against defects, typically ranging from 90 days to 1 year. If a product fails under normal use within the warranty period, please contact us with your order details and a description of the issue. We will guide you through the warranty claim process, which may involve troubleshooting, replacement, or repair.

6. Contact Us

For any questions regarding our Returns & Refunds Policy, or to initiate a return, please contact our dedicated support team:
Email: awmsextoy@gmail.com
Hours: Mon-Fri: 09:00 – 17:00 Sat-Sun: 10:00 – 18:00

We are here to help and resolve any issue in a respectful, efficient, and confidential manner.